Privacy Policy

Effective Date: 01/05/2024

This Privacy Policy describes how RapidNCR (rapidncr.com) and RiseSI Limited (operating on rapidncr.com and risesi.com (and subdomains)) (“we,” “us,” or “our”) collects, uses, and shares information related to our digital products, packaged business capabilities / applications, and associated services that we offer to customers worldwide. By using our websites, purchasing our digital products, or engaging with our services, you consent to the data practices described in this policy.

1. Scope and Applicability

This Policy applies to all personal data collected through our websites, applications, and related platforms (collectively, the “Services”). We serve customers around the globe and deploy digital applications in regions of our clients’ choosing via Oracle APEX, ensuring compliance with regional data residency requirements where needed.

2. Information We Collect

We may collect and process the following types of personal data:

• Contact Information: Such as your name, email address, and other details you provide when creating an account or making a purchase.
• Payment Details: Billing address or other payment-related data (processed securely through third-party payment processors).
• Usage Data: Information about how you access and use our Services, including technical data such as IP addresses, device information, and browser type.
• Communications: Any correspondence or details you provide to us, including feedback, inquiries, or support requests.

3. How We Use Your Information

We use personal data for the following purposes:

• To process and fulfill your orders for digital products and services.
• To deliver customer support and respond to your inquiries.
• To enhance, customize, and improve our Services and user experience.
• For marketing and promotional communications regarding our products or updates, where you have not opted out.
• To comply with legal obligations and enforce our terms of service.

4. Data Storage and Residency

Our digital applications are deployed via Oracle APEX, where data can be stored in the region of choice for our clients. This approach assists in meeting local and international regulatory requirements, compliance, and data residency needs. We take reasonable steps to ensure your data remains protected in line with industry best practices.

5. Sharing and Disclosure of Information

We only share personal data as follows:

• Service Providers and Partners: We may share data with trusted third parties who help us operate our business (e.g., payment processors, hosting services), subject to strict data protection agreements.
• Legal Requirements: We may disclose information if required to do so by law, or in the good-faith belief that such action is necessary to comply with legal processes, protect our rights, or ensure user safety.
• Business Transfers: In the event of a merger, acquisition, or asset sale, personal data may be transferred to a third party as part of the transaction.
• Third-Party Services (Google Analytics): We use Google Analytics to help us understand how visitors interact with our websites and Services. Google Analytics may collect information such as your IP address, browser type, and browsing behavior across our websites. This data is processed by Google in accordance with Google’s Privacy Policy. Where required by law, we implement measures such as IP anonymization and request user consent before enabling analytics cookies. You may opt out of Google Analytics by adjusting your browser settings, declining analytics cookies, or by using the Google Analytics opt-out browser add-on.

6. Marketing Communications

We may use your email address to send periodic marketing or promotional messages about our products, new features, or relevant updates, unless you opt out. You can unsubscribe at any time by clicking the “unsubscribe” link in the email or by contacting us directly.

7. Cookies and Tracking

Our websites use cookies and similar tracking technologies to collect information about your browsing activities. This data helps us understand usage patterns, personalize your experience, and improve our content. Specifically, we use Google Analytics cookies to measure and analyze site traffic and user behavior. Google may combine this information with data collected from other websites you have visited.

You can manage cookie preferences in your browser settings, decline non-essential cookies where prompted, or use the Google Analytics opt-out browser add-on. Disabling cookies may affect certain functionalities of our Services.

8. Security Measures

We implement reasonable technical, administrative, and physical safeguards to protect personal data against unauthorized access, alteration, disclosure, or destruction. However, no security measures are infallible, and we cannot guarantee absolute data security.

9. Children’s Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us so we can promptly remove it.

10. International Users

As we serve customers around the globe, the data you provide may be transferred to or stored in multiple jurisdictions. We will take appropriate steps to ensure that personal data is protected in accordance with this Privacy Policy and applicable laws, regardless of where it is processed.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we do, we will revise the effective date at the top of this policy. Your continued use of our Services after any modifications indicates your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: [email protected]